Converting HTTP targets to webhooks

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69 Comments

  • Andrew Schreiner

    Are stored usernames and passwords carried over in the migration? 

    0
  • Acenerate

    Hi Chris Sos -

    Any word yet on the progress of including the webhooks in app requirements?  We are in a real bind here, as this is an important piece to making some apps work.  There is a big difference from a security standpoint (not to mention coding effort) to create the webhooks programmatically as opposed to including them in the app requirements, and we simply can't continue with the existing "targets" knowing that they are being deprecated.  

    Thank you for your continued support!

    0
  • Chris Sos
    Zendesk Product Manager

    Hi Acenerate,

    Thanks for the message. We totally understand how this uncertainty can affect your app development underway.

    We are making progress and it's being worked on as I type this. I don't have an ETA I can share at this time, but I hope I'll be able to update on this very soon!

    Chris

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  • Acenerate

    Thank you Chris Sos!

    0
  • Peter Hochstrasser

    Just FYI to all followers of this thread:

    Apparently, the parameterizable URLs have been added to Zendesk; I just converted all my targets which used URL parameters to webhooks.

    All worked without a hitch, and without the need to change anything manually.

    Thanks, Zendesk!

    0
  • Jkj

    Hi Chris Sos

    Any news regarding webhooks in app requirements?

    /Jacob

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  • Khajik Khajadourian

    Any update on allowing placeholders/URLs in webhooks so we can finish our conversion? 

    0
  • Chris Sos
    Zendesk Product Manager

    Hi Khajik Khajadourian

    Placeholders in URLs are now supported. You should be able to proceed with the conversion without issue :)

    Hi Jkj,

    This work is still continuing. I don't have any specific news yet on this front.

    Chris

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  • Acenerate

    Hi Chris Sos -

    I know you have advised that webhook support in the Apps is not yet available, but we wanted to make you aware - we have been receiving increasing reports of our users attempting to convert their own targets to webhooks due to the messages that Zendesk has been sending encouraging them to do so.  These users are attempting to convert targets that are part of our app due to these suggestions from Zendesk, which is causing issues as the webhooks are not yet supported directly by the apps.

    We will already have a challenge incorporating the webhooks and having the update approved through the App Marketplace in a timely fashion by February, but the emails from Zendesk are in conflict with our apps ability to properly make use of the webhooks.  I'm not sure what can be done as the emails are already out, but I wanted to at least raise awareness of this issue, as it is adding unnecessary work on both us and the users, as we have to explain and walk them back through the process of reactivating the targets.

    0

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