About Knowledge in the context panel and the Knowledge Capture app

Return to top
Have more questions? Submit a request

5 Comments

  • Amber Barnes

    For the roadmap items, is there a more specific timeline? Specifically for flagging/commenting/creating. 

    2
  • Tetiana Gron
    Zendesk Product Manager

    Hi Amber Barnes,

    Article flagging is now available in Knowledge in the Agent Workspace. Read more Flagging articles in Knowledge

    0
  • Chris Wiggins

    Is there a public facing roadmap for Guide? 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Chris Wiggins,

    We don't have a public roadmap that will list out a year of updates to expect with listed dates.

    I would recommend subscribing to the announcements section of the help center, which will be your best source for product releases and updates.

    We also have our product feedback forums where our Product Managers comment and update user feedback from the community. 

    Best regards.

    0
  • Chris Wiggins

    Thanks Devan - Community Manager, I certainly would not expect something to that detail. That is not practical given all of the variables. However, a high level, Now, Next, Future would help us in planning and build out of Zendesk. 

    0

Please sign in to leave a comment.

Powered by Zendesk