Renaming your subdomain

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  • Isaac McReynolds

    Is there any way to have display as

  • Hung Vo

    Regarding mobile sdk after change the sub-domain. Can I just pre update the new URL on the mobile code first to submit to the app store before i do the real change on zendesk? 

  • AimeeS

    You write "You'll also want to ensure that any CNAME changes and certificate updates are done with our customer service team in advance to changing your subdomain". 

    I am on a plan that does not have access to customer service via email, and when I wrote to inquire what I need to do with customer service to ensure the above, they said they wouldn't answer me. 

    What is required of people who do not have customer service access in lieu of "ensure that any CNAME changes and certificate updates are done with our customer service team in advance to changing your subdomain"?

  • Adam Goldberg

    Wait, did this change, like, yesterday?  I no longer see the subdomain field on the Branding page under Account settings.  Are there any other changes I need to know about as I'm heading into a company rebranding exercise soon?

  • Shydemoyer

    We are rebranding our product and want to change the subdomain for our Zendesk help.

    I read through this page, Renaming your subdomain: the side effects . However, when I follow the steps and sign into my Account and go to Settings > Account, I don't see a section for Subdomain. I only see: 

    • Color
    • You Zendesk Account Name
    • Favicon
    • Hostmapping
    • Zendesk Support Multibrand.

    Has the option moved to another part of the settings? Or do I not have the requisite permissions? if so, how do I request a change?




  • Benjamin Black
    Zendesk Team Member

    Hi Hung Vo,

    I would advise changing your subdomain in your Zendesk account prior to submission to the app store. It will ensure that the subdomain in your code is working and any review of your app goes quickly. Otherwise if it's something that comes up in the review, you should be able to discuss it during the feedback step of publishing an app.


    Ben Goff

  • Jessie Schutz
    Zendesk Team Member

    Hey Aimee!

    I'm guessing that you're on the Essential plan, since that's the only one that doesn't include email support. Please let me know if I've missed the mark!

    CNAME changes and certificate updates are related to features that aren't available on the Essential plan (namely, host mapping and SSL encryption). Since you don't have access to those features, you don't need to worry about making any updates to them.

  • Anton van Heerden

    We are migrating our instance (merging with another instance as a separate brand) and want to keep our subdomain. Can we rename the current instance subdomain and use the current subdomain on the new instance (and brand)? If yes can it be done immediately? 

  • Heather Rommel
    Community Moderator

    @Shydemoyer I believe you have to be the account owner and not just an admin...

  • Shayne Traqueña
    Zendesk Customer Advocate

    Hi Anton,

    Thank you for reaching out to Zendesk! It is possible to rename subdomain, yes. Can you kindly provide me the following:

    • Current subdomain
    • New subdomain

    I'm going to release the current subdomain so that you can still use that for the new account.

    Best regards,

    Shayne Traqueña | Associate Customer Advocate
    Got question for us? We’re here for you on live chat!

  • Jamie

    What is the benefit to renaming the subdomain in addition to host mapping?


  • Stephen Fusco
    Zendesk Team Member

    Hey Adam, 

    No changes were made to this field. You may want to try clearing your browser's cache and cookies as that could be contributing to you not seeing the subdomain section. If that does not work please reach out to us at and we'd be happy to take a look. 

    Also you would only be able to change this if you were the account owner so that may also be to blame. 

  • Ryan DeRobertis

    Hi Isaac,

    You can use host mapping to accomplish your desire "to have display as". More details can be found here. Thanks!


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