You can access up to 12 global and eight personal views from the Zendesk Support mobile app.
This article covers the following topics:
Related articles:
Accessing views
You can access views from the Tickets screen.
To access the Tickets screen
-
iOS users: In the bottom toolbar, tap the Tickets icon (
).
Android users: In the left navigation menu, tap Tickets icon (
).
The Tickets screen opens, and the most recent view used is displayed.
To access a different view
- Tap the current view header at the top of the screen.
The list of available views is displayed:
iOS Android 
iOS Android 
- Scroll through the list to locate the view you want to display.
- Tap the view to open it on the screen.
Sorting tickets in a view
To sort tickets
-
iOS: Tap the top-most sorting group.
Android: Tap the Sort icon (
) in the view header.
The list of available sorting options is displayed:
iOS Android 
- Tap the sort option you want to use.
- To change the sort order, tap the top-most sorting group or sort icon again, and select Ascending/Up arrow or Descending/Down arrow.
Deleting tickets in bulk
When you're in a view, you can delete multiple tickets at once, using the bulk delete feature.
To delete tickets in bulk
- Open the view with the tickets you want to delete.
- Tap Edit.
- Tap to select the tickets you want to delete.
- Tap the Trash icon, then tap OK to delete, or Cancel to keep the tickets.
7 Comments
The initial launch and lock out of the Support app failed and access to the legacy Zendesk app had to be restored.
With the lack of implementation of bulk editing of ticket's properties, applying macros or leaving comments on mobile app (and no plans to implement it as a feature) my team will not be able to keep up with ticket flow using the Zendesk mobile platform.
On the website (https://www.zendesk.com/product/mobile/) there's a flashy statement of:
Great customer support is tied to the customer—not a desk. Zendesk’s native mobile apps are built for team leaders, agents, and those rolling stones who don’t take “help desk” literally.
This site directs to the old app and the statement does not seem to be reflected in the "new" apps feature set.
Please Zendesk, come to grips with customer needs and stop forcing the Support app when features we need to get the job done are not available.
Hi Ariel. I just posted a response to your message in this thread. Just letting you know here as well.
Can any of the ticket views on iOS show the organization name without clicking into the ticket, and, if so, how?
Hi Megan,
I did some testing in my end and it looks like the only way to see the organization is by going into the ticket itself. For organizations that require your extra attention, it may be worth creating a separate view for their tickets so they're easily accessible through the app.
Apologies for not being able to provide an alternative solution for you :-/
Is there really no "macro" functionality in the mobile app? and no plan to add this functionality?
Hi Alexis,
Macros are available in the mobile app. Here's the information on how to use them:
Working with tickets in the Support mobile app
Hey everyone!
On Thursday, June 4th, from 9:00am-11:00am CDT, the community will have a special team of experts on hand to answer your questions on "How to set up and customize Views to manage ticket queues" in your Zendesk Support instance for an AMA-style conversation!
Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include:
Questions posted to this topic in advance of the start time will be answered first thing on the 4th, so if you've got something you want our experts to look at, post it today!
What kinds of questions will you answer?
We'll answer questions about how to set up and customize Views to manage ticket queues. We can also troubleshoot existing issues you have in your account.
Is there anything you won't answer?
We may not be able to speak to some product feedback requests or roadmaps for Support. If you would like to share product feedback about any Support related features, that should get posted in the Support Product Feedback Topic.
See what has been posted in our AMA topic here!
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