Activating Explore and configuring your access

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  • Nicholas Finch

    Not sure what is up with the couple of downvotes that are present, but I'd like to say that this article was very helpful. Thank you for writing it.

  • Nicole Saunders
    Zendesk Community Team

    Thanks for sharing, Nicholas! We appreciate it. :) Sometimes users downvote an article not because it's a bad article, but because they don't like the way the thing the article describes operate. It's not how votes are meant to be used, but it does happen. 

    Also I see that this is your first post. Welcome to the Zendesk Online Community! We've just recently started a new introductions thread if you want to pop over to the forum and say hello!

  • Azhar

    Hi Team,

    We have Zendesk support professional plan (purchased license) and Zendesk Explore professional trial. After the expiry of Explore professional trial, it was supposed to get transited to Lite version of Explore which did not happen.

    Kindly let me know how to get Explore back. We don't want to go for profession for the time being.

    I have raised concern regarding this but did not got any response. It is a bit urgent.Request you to kindly help on this ASAP.


  • Brett Bowser
    Zendesk Community Team

    Hey Azhar,

    I was able to track down the ticket you referenced and it looks like it's assigned to the appropriate team to assist further. I've gone ahead and bumped the priority of your ticket to see if we can get eyes on it quicker for you.


  • Azhar

    Hi Brett,

    Didn't got any update yet.

  • Yaroslav Anyukhin

    I downgraded this article, because I read through all of it and its description and screenshots do not match what I see in my interface and the article give me no clue why. 

    You can call it "don't like the way the thing the article describes operate", because this is how I feel right now. And I still need an answer and I'm going back to google to start my search over again.

  • Rob Stack
    Zendesk Documentation Team

    Hi Yaroslav Anyukhin, I'd love to help if I can. Is it possible to let me know what you are seeing? A screenshot would be great. If you'd prefer me to put this into a ticket, I can do that also.
    I'd very much like to help get this fixed for you!


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