Managing end users

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  • Sydney Neubauer

    "One email address is set as the primary, which means that notifications are sent to that address"

    The issue is that if an end-user emails in with their non-primary email address, all Agent replies will go to their primary address. What if their primary is a typo? Inaccessible? Belongs to an unrelated party or an estranged spouse? Even if you add the secondary email as a CC, no email is sent to the secondary email. Only the primary address. This is a huge security concern and needs to be addressed.

    There are 3 feedback posts with no activity from Project Managers in years (4+):

    Please can we have eyes on this?

    Thank you

  • Dave Dyson
    Zendesk Community Team

    Hi Sydney,

    As it happens, I am trying to get a response on those very threads, although I don't believe there's anything on our roadmap at present – but stay tuned, and thanks for your patience!


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