Limit agents ability to listen to recordings

3 Comments

  • Annie Baker

    Our company would like to also see this functionality added to Zendesk talk. Being able to limit call recording access to designated roles would be helpful with PCI compliance. 

    0
  • Kevin Stam

    Same here.

    We use the recordings for coaching and training (by Senior colleagues). But we don't want our Junior agents to listen to conversation of their colleagues and use them in their work.

    0
  • Priscilla Shaw

    Any updates on this request?

    We would also like phone recordings to only be available to admins and managers. Our agents would prefer that limitation as well.

    0

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