Limit agents ability to listen to recordings
I saw some closed comments about this,
Where do we stand on more granular permissions for listening to call recordings? It would be far better if only admins and maybe team leaders have this access.
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Our company would like to also see this functionality added to Zendesk talk. Being able to limit call recording access to designated roles would be helpful with PCI compliance.
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Same here.
We use the recordings for coaching and training (by Senior colleagues). But we don't want our Junior agents to listen to conversation of their colleagues and use them in their work. -
Any updates on this request?
We would also like phone recordings to only be available to admins and managers. Our agents would prefer that limitation as well.
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