jamestowndistributors
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Total activity34
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Last activity
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Activity overview
Latest activity by jamestowndistributors-
jamestowndistributors commented,
Can I invoice Zendesk for having to manually change my outgoing message on Sunday? This is basic phone system functionality.
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jamestowndistributors created a post,
Feature Request - Disable receiving chats when on a support phone call
AnsweredWe have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent unavailable for chats when on an active call.
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jamestowndistributors commented,
Follow up question? How do we differentiate between an agent transferring a call to another agent and receiving a transferred call. The leg consultation type does not seem to tell us the direction ...
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jamestowndistributors created a post,
Limit agents ability to listen to recordings
I saw some closed comments about this, Where do we stand on more granular permissions for listening to call recordings? It would be far better if only admins and maybe team leaders have this access.
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jamestowndistributors commented,
Still no updates?
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jamestowndistributors commented,
How can I create a trigger to move these to a separate group for later analysis. I can find no way to filter for these messages within a trigger.
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jamestowndistributors commented,
It appears to be working again within my instance.
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jamestowndistributors commented,
They told me to use the chat option within my own instance, it does the same thing.
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jamestowndistributors commented,
Why have you removed the ability to create a ticket from within the support.zendesk.com chat widget. I just tried and all I get are answerbot replies with no option to contact you.
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jamestowndistributors commented,
Any idea how we get our knowledgebase out of our other ZenDesk Brand so we can do this import?