Mark Leci
-
Total activity112
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes26
-
Subscriptions49
Activity overview
Latest activity by Mark Leci-
Mark Leci commented,
@... thank you for the follow up and the context on future development!
-
Mark Leci commented,
Does this solution still apply? If I look in the ticket updates dataset I don't see a field changes section, just 'duration - field changes (min)' etc.
-
Mark Leci commented,
I'm actually interested in this for a slightly different reason that could also be solved by another method, but sharing here in case its useful - we have a lot of triggers that add or remove a tag...
-
Mark Leci commented,
With this reworked functionality should you be able to use 'drill in' with a KPI in a dashboard? You used to be able to with the previous functionality, but now that option is gone from my dashboar...
-
Mark Leci created a post,
Fix the process for renaming support groups
We have a variety of teams using Zendesk which sometimes means renaming groups. This causes significant problems in Explore: Renaming the group looks seamless in support, but in Explore it seems t...
-
Mark Leci created a post,
Allow Admins to impersonate lower level admins
We currently have about 12 admin roles in our Zendesk instance, and it's sometimes not possible to know what permissions users in those roles will have. An example that came up today was that we we...
-
Mark Leci commented,
I also didn't have any option to convert my existing webhooks (in sandbox). I tried to convert manually but it didn't work properly, I assume because I am also using the placeholder in URL function...
-
Mark Leci commented,
We also use organizations heavily and want to add this to the incident tab. The alternative using a view per problem ticket is very clumsy, since we may have 15+ problem tickets open at once and ea...
-
Mark Leci commented,
We currently have triggers that attempt to manage this by taking some of the values on the followup ticket and assigning it back to the same group. The problem is that we need a trigger to do this ...
-
Mark Leci commented,
Bora to filter follow up tickets in or out of a report you can create a standard calculated attribute with a formula like this. Then filter the report on that attribute. If you filter for only the ...