Priscilla Shaw
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Total activity59
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Last activity
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Member since
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Following0 users
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Votes45
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Activity overview
Latest activity by Priscilla Shaw-
Priscilla Shaw commented,
Any updates on this request? We would also like phone recordings to only be available to admins and managers. Our agents would prefer that limitation as well.
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Priscilla Shaw commented,
Dave Dyson The app doesn't work. I believe it is because we are using Agent Workspace. I've communicated with support and they too couldn't get it to work, they said they will look into it.
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Priscilla Shaw commented,
Are there any plans for shortcuts to support dynamic content? Currently, we would have to make multiple shortcuts with the same message to accommodate each language we support.
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Priscilla Shaw created a post,
Coach agents while on a call
AnsweredSupport additional call monitoring feature Feature Request Summary: Zendesk Talk should have an additional call monitoring feature where a manager/lead can speak with the agent, but the caller can...
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Priscilla Shaw commented,
We would like the ability for a manager to be able to listen in to a call and speak with the agent without the client hearing the manager. Is that option available?
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Priscilla Shaw commented,
Is there a way to simulate multiple chats at once?
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Priscilla Shaw commented,
When I switched to Agent Workspace, I was getting the sound notification for Operating hours. I believe that notification sound didn't get enabled. I've switched AW on and off and now I don't hear ...
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Priscilla Shaw created a post,
Agent Workspace: Chat Sound Notifications
When switching to Agent Workspace agents don't have the option to control the sound notification for the following, Automatic status change, Trigger activated, and Operating hours start/end.If the ...